Customer Car Care Questionnaire

First Name:

Last Name:

How often do you prefer to have your vehicle serviced?

Every 3 months

Every 6 months

Annually

Whenever my oil sticker mileage is up

Only when issues arise

Which of the following maintenance services do you typically schedule? (Select all that apply)

Oil changes

Brake checks

Tire rotations

Battery replacement

Fluid exchanges (coolant, transmission, power steering, etc.)

Alignment

Factory required maintenance

I only call when issues arise

I don’t really pay attention I just put gas in it and go

How important is factory maintenance to you? (note that if you have an extended warranty or your vehicle is under factory warranty repairs can be denied for not completing maintenance as dictated by the manufacturer)

Don’t care at all not interested

Some stuff is fine but depends what it is

I believe proper maintenance makes your vehicle last and it is very important

What is most important to you when choosing auto repairs?

Price is all I care about

Quality of work

Speed of service

Customer service experience

Do you have any specific concerns or issues with your vehicle you'd like us to address?

Would you be interested in our vehicle health check service during regular maintenance appointments?

Yes

No

How do you prefer to approve repairs?

In-person at the shop

Over the phone

Text

Email

Do you have any preferences regarding the type of parts used in repairs? (OEM vs. aftermarket)

Only use OEM parts on my car

Aftermarket parts are ok if the quality is the same or better than OEM

I trust you will advise me on what parts to use

Aftermarket parts only

I don’t care whatever is cheapest

How long do you plan to keep your vehicle

This is temporary I will be replacing it soon

I get rid of my cars before 100k miles

It’s a lease

I keep my vehicles as long as possible

I love my car I never want to buy a new vehicle

Does your vehicle have an extended warranty?

Yes

No

Contact Us

High Line Auto Service

336 Chapel Rd. South Windsor, CT 06074

(860) 254-5350

South Windsor, CT 06074

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